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Rating of IT services through analysis of unstructured data
Kovykov, Maxim ; Vencovský, Filip (advisor) ; Bruckner, Tomáš (referee)
The main topic of this thesis is text mining and rating of services through summarization of unstructured text. The main goal is to describe a method for service rating. The method will be based on previous research. Described method will then be applied to real data. Another goal is to provide description of a toolset, necessary to fulfill set goals. This toolset will then be used to implement described method. The main contribution of this thesis is the implementation and application of the method on real data. The thesis is split into two parts: theory and practical application. Outputs of the practical applicaton are provided as an appendix.

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